Terms,
privacy,
refunds.

01

Terms of sale

These terms are between you and Steady Nutrition Ltd, company number 14892307, registered in England and Wales at Unit 7, Freemen’s Common, Aylestone Road, Leicester LE2 7SD. Nothing here removes your statutory rights under the Consumer Rights Act 2015.

Every price on this site is in pounds sterling and includes VAT at 20%. Food supplements are standard-rated in the UK under VAT Notice 701/14, paragraph 4.2, so anyone quoting you a VAT-free greens powder has made a mistake. A contract exists once we email you an order confirmation, not when you click the button.

A subscription bills on the day it ships and repeats every 30 days. We email three days before each one. You can skip a month, push the next delivery back by up to six weeks, or cancel outright from your account in two clicks. There is no minimum term and no notice period, and because you signed up online you can end it online.

We can change the price of a subscription, but not yours while you are on it: the price you started at is held until you cancel. If we ever do need to change it we will email you 30 days before, and doing nothing means the subscription stops rather than renews at the new figure.

02

What we do with your data

We hold your name, delivery address, email address and order history because we cannot post you a pouch otherwise. Card details are handled by Stripe and never touch our servers. That is the whole list; there is no data broker, no advertising pixel and no lookalike audience built from your order.

Two cookies. One remembers what is in your basket so it survives a refresh. One counts page views in aggregate so we know whether anyone reads the certificates. Neither follows you to another website, which is why this site has never shown you a consent banner.

We keep order records for six years because HMRC requires it, and we delete everything else on request. Email hello@steadydaily.co.uk and a person in Leicester will do it, usually the same working day. You can also ask for a copy of everything we hold, which will arrive as a rather boring spreadsheet.

03

Returns and refunds

Thirty days, opened pouch included. If you do not get on with the flavour, tell us within 30 days of delivery and we refund the whole order. You do not need to send the pouch back, photograph it, or explain yourself, and we refund the outbound postage too.

On a subscription the same 30 days apply from the first delivery, and cancelling stops everything scheduled after it. If a repeat order has already been charged but not yet picked, we cancel and refund it in full.

Refunds go back to the card you paid with. Stripe usually clears them in three to five working days, though the postage element is refunded as a separate line, which has confused people before and is our fault for not saying so. If a pouch turns up damaged, split or short, tell us and a replacement goes out the same day without any of the above.